University Hospital East NewsLine

newsletter_uheNovember 7, 2005

Please welcome the following new staff members who attended Medical Center orientation on Monday, Oct. 31:

  • Nicole Bivins, Admitting Representative
  • Katrina Bradshaw, Surgical Technician
  • Robin Kendall, PCC – IRP

UH East mourns the recent loss of Shirley Ann Hoover, a valuable friend and colleague.

Shirley Ann (Whittaker) Hoover, who passed away Oct. 20, was employed and retired after 37 years of service at UH East and St. Anthony’s Medical Center. A physical therapy assistant, she considered UH East her home away from home. She will always be remembered for her spirit of excellence and service and for her outstanding employment history.

Early last week, the Intensive Care Unit (ICU) was temporarily moved from the fourth floor of the West Wing to Tower Three. This is to allow for renovations of the original ICU and will take approximately 30 days.

During this period, patients’ rooms will be clearly designated as ICU by colored signs placed outside their doors. The visiting hours will remain the same for ICU patients; visitors are asked to check in with staff before going to a patient’s room. After renovations are complete, the ICU will return to its improved location on the fourth floor. Thanks for your cooperation in this matter.

From now until Friday, Nov. 18, OSU and the University of Michigan will engage in a “Blood Battle” with both donating a combined goal of 4000 units. We hope to collect over 2000 units at OSU and beat Michigan at the same time. Last year, we won BOTH the Blood Battle and the Big Game, and are kicking off for a repeat!

UH East staff members can rally around their favorite team by donating blood tomorrow, Nov. 8 from 9 a.m.-3 p.m. in Wallace Auditorium. Participants will receive a Buckeye lapel pin and will be eligible to win an autographed OSU football signed by participating celebrities.

Positive identification is required and if you donated on or before Sept. 13, you are eligible to give blood again. Donors must weigh a minimum of 110 pounds, be at least 17 years of age, and be in general good health. Call 251-1451 or email to schedule an appointment. Go Bucks!

Want to expand your education and broaden your work horizons? Throughout this month and in December, information sessions will be held about the tuition-waiver degree programs at Columbus State Community College.

Qualifying Full-time Equivalent (FTE) staff can receive tuition/fees in exchange for a commitment to work at OSUMC after graduation. Staff must also be a Medical Center employee for six months, comply with Columbus State enrollment requirements and complete degree work, and place into Math 135 and English 101.

Information sessions for the imaging technology (IT)/radiology degree only will be held this Thursday, Nov. 10 from 2-4 p.m. in 518B James and Friday, Dec. 2 from 8-10 a.m. at the Prior Health Sciences Library, 5th floor. UH East will host information sessions on radiology, respiratory therapy, and medical lab technology degrees at Hawthorne House, Room G104 on Tuesday, Nov. 15, 8-9 a.m.; others are at the Prior Health Sciences Library, 5th Floor on Thursday, Nov. 17, 2-3 p.m. and Friday, Dec. 9, 8-9 a.m.

An application form and more information are available on the Educational Development and Resource (ED&R) homepage. You can access it from the Workplace drop-down menu on OneSource. Call Rachael Turner at 293-8516 for more information.

UH East’s Debbie Warren, a Certified Pharmacy Technician, came up with this clever tagline: “Badge it…with Payroll Deduct.” The words and sign pictured below serve as a reminder to faculty and staff that ID badges can now be used for purchases at Seasons and Buckeye Garden Cafes, the new Seasons Express at OSU Martha Morehouse Medical Plaza, and the Scarlet Ribbon Gift Shops. Learn more about the program on OneSource under “Workplace.” Good job, Debbie!

Part of the OSUMC-UH East system-wide rollout of BEHAVIORS involves offering assistance. This extends not only to customer service but also relates to the security “eyes” around the hospital.

The following from Associate Executive Director Kent Hess illustrates the importance of being observant, providing help, and calling Security:

I am pleased to report that an arrest has been made related to some of the recent thefts of computers and computer monitors here at UH East.

Although the arrest came as a result of some fine work by the OSU Police and OSUMC Security Departments, a big part of the credit goes to an observant staff member who provided some important information to the police. The support of this staff member made a significant contribution to “cracking” this case, and we are certainly appreciative of their efforts. This incident truly shows that we all are a part of the security team at UH East!

We are assessing security issues related to entry and exit points of the facility and we will be considering some additional measures in those areas. In the near future we will be installing some new hardware and programming in the public and staff elevators to restrict access to floors that are not in use during off hours. Also, we are currently in the process of making some enhancements to the door locks on the physician office floors.

The staff member who supported this arrest noticed that the thief seemed to be working in the building and was carrying a piece of computer equipment down a hallway. However, the staff person observed that the “worker” was not wearing an ID badge of any sort. If you notice anyone in the hospital who seems to be working but they are not wearing an ID, please call the Security office and they will investigate. (Also, please make sure you wear your ID and you wear it above your waist!)

Your continued efforts to reduce “crimes of opportunity” also support a secure environment. Please make sure you keep personal items of value locked up and lock doors behind you as you leave work areas.

Once again, we are grateful to all involved in making this arrest possible.

The Scarlet Ribbon Gift Shops at University Hospital and UH East will hold the annual “BEAT MICHIGAN” sale from Sunday, Nov. 13-Saturday, Nov. 19. All Ohio State items will be 30 percent off. Stop by and check out the latest offerings, including new styles of clothing. OSU label coffee, hot chocolate, potato and tortilla chips as well as homemade buckeyes and chocolate treats are also available. The gift shops have a large selection of Ohio State purses and bags and complete tailgating supplies. Making it even easier and more convenient is the new Payroll Deduct program which allows for purchased items to be deducted from staff members’ paychecks.

This is the first in a series of staff member suggestions for NewsLine. Feel free to submit your ideas and thoughts.

We need a list of hotels and motels in our area. It would also be helpful if it was available online.

Fortunately, a lodging list is available. Pick up a hard copy from Registration or the Information Desk staff. The information is also online on OSU Medical Center’s Web site at Click on “Hospitals & Patient Care,” “University Hospital East, Patient & Visitor Information” from the left navigation bar, then “Convenient Lodging.”.

Thanks and keep the suggestions coming!

On Sept. 29, several OSUMC departments were honored at the Arena Grand Movie Theater as part of the “Making a Difference” customer service initiative. Selections were based on the results of random telephone surveys of patients. Participants were asked to rate several items on a scale from 1-10. Areas increasing their average patient satisfaction score by five percentage points over the prior year or reaching a rating score of 90 percent “9s” and “10s” were awarded.

The UH East Nutrition Services Department was recognized in the category of “Largest Increase” in patient satisfaction scores from the previous fiscal year. Congratulations Nutrition staff members!

UH East Nutrition Services’ Rashanna Brown gave birth to a healthy baby boy, Tymere Richards, on Oct. 1. Tymere weighed in at 6 lbs., 8 oz. and was 19 inches long. Roxie Brown, Rashanna’s mother, who also works for Nutrition Services, is the proud grandmother. Congratulations to both of these UH East staff members on their new addition!

To submit a news item for NewsLine, e-mail or call 293-7787. The deadline for the Nov. 21 issue is Monday, Nov. 14 by 5 p.m. Current and past issues of NewsLine are available on OneSource. From the Home page, click on “About OSUMC” in the left navigation, “Publications” then “UH East Newsline.”

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